We at Kashmirefy.com strive to ensure a seamless and enjoyable online shopping experience for you. Please review our Return & Exchange Policy below.

Returns

  • If you’re not satisfied with a product you’ve received, you may return it within 7 days of delivery.
  • A 10% restocking fee will be deducted from the refund amount.
  • Refunds are processed within 7 business days after the returned item is received.
  • Customers are responsible for covering return shipping costs.

Exchange

  • We offer free exchanges for defective, damaged, or unsatisfactory products within 7 days of delivery.
  • Please contact our customer support team to initiate the exchange process.
  • Customers are responsible for exchange shipping costs, except in cases of defective or damaged items.

Process

  • To initiate a return or exchange, please contact our customer support team at 0312-1883665, WhatsApp at 0312-1883665, or send us a message.
  • Clearly mention your name, contact number, order number, item(s) to be returned or exchanged, and the reason for the return or exchange.

Exceptions

  • Items must be unused and unwashed, in their original condition (including packaging and tags), and accompanied by the original receipt placed on the parcel as proof of purchase.
  • Perfumes and personalized items are non-returnable unless they are defective.
  • Clearance sale items are non-returnable.
  • We reserve the right to refuse returns that do not meet these criteria.

Help

We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction with every purchase. If you have any questions or concerns, please feel free to contact us.